Frequently Asked Questions (FAQs)

Welcome to the PIXSSTER Help Center. Here are answers to some of the most frequently asked questions about our products, orders, shipping, returns, and customization. If you don’t find the answer you’re looking for, feel free to contact our support team.

1. What is PIXSSTER?

PIXSSTER is an online store that offers premium creative and lifestyle products including posters, framed wall art, mugs, T-shirts, home décor, office décor, personalized gifts, and more. Our goal is to bring high-quality designs to everyday products that inspire creativity and enhance your space.

2. What is Print-on-Demand?

Print-on-Demand (POD) means that many of our products are printed or manufactured only after you place an order. This allows us to offer a wide variety of unique designs while reducing unnecessary waste and maintaining product quality.

3. Do you only sell Print-on-Demand products?

No. While many of our products are made using the Print-on-Demand process, we also offer selected ready-to-ship products. Product availability may vary depending on the category.

4. Can I personalize a product?

Yes. We offer personalization on selected products. Depending on the product, you may be able to add your name, photo, text, company logo, artwork, or a custom message.

Please review all personalization details carefully before placing your order, as customized products cannot usually be modified once production begins.

5. How long does it take to process my order?

Most orders are processed within 1–2 business days after payment confirmation.

During festivals, sales, or periods of high order volume, processing may take slightly longer.

6. How long does delivery take?

Estimated delivery timelines are:

  • Metro & Tier 1 Cities: 3–5 business days
  • Tier 2, Tier 3 & Remote Areas: 7–10 business days

These are estimated timelines and may vary depending on the courier partner and delivery location.

7. Do you ship across India?

Yes. We currently deliver to most serviceable locations across India.

International shipping is not available at the moment, but we plan to expand globally in the future.

8. How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation along with tracking details via email or SMS (where applicable).

If you do not receive tracking information within the expected processing time, please contact our support team.

9. Can I cancel my order?

Yes, but only before production, customization, packaging, or dispatch has started.

Since many of our products are made using a Print-on-Demand process, cancellation may not be possible once production has begun.

10. Can I change my shipping address after placing an order?

If your order has not entered production or dispatch, we’ll do our best to update your shipping address.

Please contact us as soon as possible after placing your order.

11. What if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Kindly share your Order ID along with clear photos of the product and packaging so our team can review your request.

12. Can I return a product if I change my mind?

No.
Returns are not accepted for change of mind, accidental purchases, incorrect size or design selection, or personal preference.

Please review product details carefully before completing your order.

13. Are personalized products returnable?

No.

Since personalized products are made specifically for you, they cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.

14. How will I receive my refund?

If your refund request is approved, the refund will be processed to the same payment method used while placing your order.

The time taken for the amount to reflect in your account depends on your bank or payment provider.

15. Why may the printed product look slightly different from my screen?

Colours displayed on mobile phones, tablets, and computer monitors can vary depending on screen settings, brightness, and colour calibration.

For this reason, slight colour differences between the digital preview and the printed product are normal and are not considered manufacturing defects.

16. What payment methods do you accept?

We accept secure online payment methods available during checkout, which may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Other supported payment options

Available payment methods may change from time to time.

17. Is online payment secure?

Yes.

All online payments are processed through trusted and secure payment gateway providers using industry-standard encryption and security measures.

PIXSSTER does not store your card details, CVV, UPI PIN, or banking credentials.

18. Do you offer bulk or corporate orders?

Yes.

We welcome bulk, corporate, gifting, event, and business orders. Please contact our support team with your requirements, and we’ll be happy to provide a suitable quotation.

19. What should I do if I entered incorrect order details?

Please contact our support team immediately after placing your order.

If production or shipping has not yet started, we’ll make every reasonable effort to update your order details.

Once production begins, changes may not be possible.

20. How can I contact PIXSSTER?

If you have any questions, we’re always happy to help.

Email: support@pixsster.com
Phone: +91 91069 97118

Business Hours:
Monday – Friday: 10:00 AM – 7:00 PM (IST)
Saturday & Sunday: Closed

You can also reach out to us through the Contact Us page on our website, and our team will respond as soon as possible.